With giftvouchers.com, you order and pay for your goods on-line. For this reason, you will be required to provide your credit card details - but without worry. Credit card details are enciphered when you enter them and only deciphered on reaching the payment gateway linked to the banking network.

This is how it works. When you choose to pay for the goods in your shopping cart, you go to the payment page which is within a secure socket layer. This means that no-one else on the Internet can see you entering your personal details. Your credit card details are then encrypted and are sent to the payment gateway linked to your country's major banking network. Because we do not store your credit card information, credit card details will need to be re-entered for each visit to our site.

We do randomly check validity of new customers on giftvouchers.com, and while putting in place the most up-to-date safety procedure possible to protect your personal information, we do not take responsibility for personal details (including credit card numbers) submitted over the Internet.

A credit Card Verification Value or Credit Card Verification (also called Card Code Verification) number is a number printed on the back of a credit card. It is used to check that the card is physically in the possession of a person placing an order over the telephone or on the internet.

If you do not receive your gift card or gift voucher, please contact our Gift Card Help Desk on 1300 783 361. If the voucher has not been redeemed we may reissue your gift card or gift voucher to the original recipient’s delivery details.

Should your gift card be damaged, simply take the card into your nearest participating store to have the gift card replaced. Please see the retailers list of participating stores for your nearest location.